Terms & Conditions
To make a purchase from the Flourish & Prosper website you agree to the terms and conditions of the site. Nothing in these terms and conditions shall affect your statutory rights as a consumer
100% Money Back Guarantee
No ifs, no buts, buy with confidence and if you should buy something which you are not entirely satisfied with then simply return it to us and we will refund you 100% no quibbles. Though we would like to know what it was you were unhappy with so we can improve our offer for the future, if you would be kind enough to tell us.
We will not sell or deliver alcohol to anyone who is or appears to be under the age of 18. By placing an order you confirm that you are at least 18 years old. All deliveries must be signed for by an adult aged 18 years or over. Flourish and Prosper reserves the right not to accept any orders. The placing of an order on our website does not constitute a contract, which is made only when we accept your order and process your payment.
Whilst we work hard to keep this website up to date all goods are offered subject to availability. We cannot guarantee the availability of specific vintages. If for some reason a product is out of stock we will inform you by e-mail or telephone as to its time of availability or a suitable alternative.
We have no minimum order but delivery charges will apply to smaller orders. Orders to local addresses will be delivered free of charge. Orders over £120 per case of wine or item will be delivered free of charge to addresses in England, Wales & Scotland excluding the Highlands & Islands. We regret we are unable to deliver to Northern Ireland, the Channel Islands or destinations outside the UK.
For deliveries of all items we aim to make these within 7 days of receipt of your order, subject to availability. Delivery is anywhere in mainland UK. For details of our charges please see the page titled Delivery to You. Delivery is made Monday to Friday with an additional charge for Saturday delivery and no deliveries on Sundays or Public Holidays. We use a courier for non local deliveries. For local deliveries we will contact you to arrange a suitable time. For national deliveries the courier will only attempt to deliver twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. If the parcel is not collected the courier will return the goods to Flourish and Prosper and the customer will have to pay a further delivery charge.
You the customer may give special instructions to leave the parcel outside the house or with a neighbour. It will be left at your own risk
All prices are inclusive of VAT. Promotional offers and prices are as stated with no further discounts available. Although we endeavour to ensure that all pricing information on this website is correct, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will at our discretion, either : contact you and ask you whether you wish to cancel your order or continue with it at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order.
Breakages, Returns and Refunds
Whilst we pack our goods in industry recommended packaging occasionally breakages do occur. These must be confirmed to us within 5 days of delivery. We will provide a full refund or replacement for any wines that are faulty though we may require the faulty bottle to be returned to us for examination. We are happy to arrange collection of faulty goods at our cost though you must insure that they are securely packed.
You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all the charges relating to your order will be refunded as soon as the goods are returned in merchantable condition to us.
Refunds may take up to 3 working days to appear in your account
We will only collect personal information about you for the purpose of processing and delivering your order. By registering on the website you consent to us holding personal data about you. We are committed to the Data Protection Act 1988 and the data you give will not be shared with any other company other than that information our couriers need to deliver your goods. For further information regarding this data or privacy matters please contact Sean Welsh on firstname.lastname@example.org
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.